FAQ

1. What types of jewelry does MADISA offer?

At MADISA, we specialize in the manufacturing of 10k and 14k gold jewelry with a wide variety of designs and finishes to meet the needs of our wholesale clients.

2. What is the minimum order for a purchase?

The minimum order varies depending on the type of product and quantity. Generally, we accept orders starting at $100,000 MXN. For specific details, please contact us directly.

3. Does MADISA ship internationally?

Yes, MADISA ships both nationally and internationally. We work with distributors in several countries and ensure that our products arrive on time and in perfect condition.

4. Can I request a sample of the products before placing an order?

Yes, we offer samples under certain conditions. Please contact our sales team to learn about the availability of samples and the process for requesting them.

5. What guarantees do you offer on the quality of your products?

In case of manufacturing defects, products can be returned for a 20% refund of the merchandise value.

6. What is the estimated delivery time for an order?

Delivery time may vary depending on the size and type of order. Generally, production and delivery time ranges from 2 to 4 weeks. For more specific delivery times, please contact us with the details of your order.

7. Does MADISA offer customization options for products?

Currently, we do not offer customization options. However, we have a wide range of designs and finishes that cater to the needs of our wholesale clients.

8. How can I contact MADISA to place an order or resolve any questions?

You can contact us through the contact form, by phone at +52 33 4160 2815/52/77, or by email: madisa@madisa.com. We are available to assist you with any inquiries or requests you may have.

9. Does MADISA have any quality certifications?

Yes, MADISA is certified by the Regional Chamber of the Jewelry and Silver Industry of the State of Jalisco, which supports our commitment to quality and excellence in jewelry manufacturing.

10. How can I download the MADISA product catalog?

Our product catalog is available online upon request with a password. To access it, contact us, and we will provide you with the key to download it.

FAQ